smartaoncash Privacy Policy

This page describes what we collect when you use smartaoncash and how we keep that data protected. We collect information necessary to verify your identity, process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and maintain the security of your account across our sportsbook, live-dealer, slot, and esports markets.

Our approach to privacy is straightforward: we collect only what we need, we store it securely, and we do not sell it to third parties. When we do share data — for example, with a payment processor to complete a withdrawal — we do so only to fulfil the service you have requested. This policy explains what happens at each stage.

If you have questions about how we handle your data, our customer support team can provide clarification. You also have rights over your own information, which we outline below.

What We Collect on smartaoncash

Account registration and identity data

When you create an account on smartaoncash, we collect your email address, a password of your choice, your full name, date of birth, and your phone number. We use this information to set up your account, send you important notifications about deposits and withdrawals, and contact you if we detect suspicious activity.

Before your first withdrawal, we require identity verification. We collect a copy of your national identity card or passport and a recent utility bill or bank statement showing your current address. We compare these documents against the name and date of birth you provided at registration. This step applies to all users, whether they are based in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta.

Payment and transaction data

We collect information about every deposit and withdrawal you make on smartaoncash. This includes the payment method used, the amount, the date and time, and the status of the transaction. We retain this data to reconcile your account balance, detect fraud, and respond to disputes.

When you deposit via QRIS, e-wallet, or bank virtual account, the payment processor — e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking — also receives your transaction details. We do not control how those processors store or use that data; their own privacy policies apply to their handling of it.

Note: We do not store your full payment card or bank account number. We store only the last four digits and the payment method type for your reference.

Gameplay and account activity

We collect data about your activity on smartaoncash — which games you play, which sportsbook markets you access (Liga 1, Piala Indonesia, MotoGP, badminton), which live-dealer tables you join, and which esports markets (Mobile Legends, Free Fire, PUBG Mobile) you engage with. We use this data to personalise your experience, detect problem patterns, and improve our platform.

We also log your login times, the devices you use, and your IP address. This helps us detect unauthorised access and protect your account from fraud.

Cookies and tracking

We use cookies to remember your login session, your language preference, and your account settings. These are functional cookies necessary for the platform to work. We do not use cookies to track you across other websites, and we do not sell cookie data to advertisers.

Key takeaways

  • We collect email, name, date of birth, phone, and identity documents for account setup and verification
  • We collect transaction data for all deposits and withdrawals
  • We collect gameplay activity to personalise your experience and detect fraud
  • We use functional cookies only; we do not track you across other sites
  • We do not sell your data to third parties

How We Use and Protect Your Data on smartaoncash

Data storage and security

We store your data on secure servers located outside Indonesia. Our servers are protected by encryption, firewalls, and access controls. We limit access to your data to employees and contractors who need it to provide the service — for example, our support team can access your account details to help resolve a dispute, but our marketing team cannot.

We do not guarantee that our servers will never be breached. If a breach occurs, we will notify you as soon as we become aware of it and explain what information was exposed and what steps we are taking to secure it.

Third-party processors

We share your data with third parties only when necessary to provide the service. Our payment processors — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet — receive your transaction details to process deposits and withdrawals. Our game providers receive your gameplay data to settle bets and calculate payouts. Our customer support platform may store copies of your account information to help our team respond to your queries.

We do not share your data with advertisers, data brokers, or any other third party for marketing purposes. We also do not share your data with government agencies unless we are legally required to do so.

Your rights over your data

You have the right to request a copy of all the data we hold about you. You also have the right to request that we correct inaccurate data, delete data we no longer need, or restrict how we use your data. To exercise any of these rights, contact our customer support team with your request.

We will respond to data-access requests within thirty days. If we cannot fulfil a request — for example, because we are legally required to retain certain data — we will explain why.

This privacy policy was last updated and reflects our current data practices. We may update it if our practices change or if we introduce new features on smartaoncash. We will publish any changes on this page. Continued use of the platform after a change is published means you accept the updated policy.

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